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Eliminate OTT Platform Flaws with Quality Engineering

Written by: Jennifer Wilson| 12 Dec, 2022| 10 MIN READ |225
Eliminate OTT Platform Flaws with Quality Engineering

OTT stands for ‘Over The Top’, which refers to any streaming services that deliver media content through the internet by going over the top of existing internet services. While cable TV subscriptions used to be the go-to option for people to consume media earlier, streaming services like Netflix, Amazon Prime, Disney+, etc., have taken over in recent years.  

 

Thanks to OTT platforms, online media consumption is now more popular than traditional cable TV. Once the only video content provider, Cable TV is now available on OTT. However, OTT platforms’ performance is judged not just by the content they offer but also by how seamless and smooth the user experience is on the platform. The success of any OTT platform heavily depends on its content delivery system, which is determined by how the platform is designed. Quality engineering and testing must be prioritized to achieve a highly efficient design. Keep reading to learn how this can be done.  

 

Role and Importance of OTT Platform Testing  

Consumers are using different OTT platforms to watch the content. They take several media subscriptions at a time. Today there are more than 110 media providers in the market. Every day, competition increases, so every provider wants to differentiate themselves.   

OTT testing involves testing data, voice, video content delivery quality, and user experience through software performance engineering. Behind one application of OTT, several application components, network, and infrastructure setups are linked together. Hence, different types of testing are also involved in testing OTT platforms. These applications are tested for the following capabilities:  

 

  • User-friendly and interactive interface  
  • Compatibility with several devices/browsers  
  • Content selection  
  • Feature and functionality testing of the app
  • Personalized recommendations for the content  

 

OTT platforms should be thoroughly tested to offer excellent user experience and deliver high and good quality content through performance engineering. High-quality video streaming is also an essential requirement. These systems are usually tested for the following capabilities:  

 

  • Playback Quality: Content delivery should not take high streaming time
  • Consistent Delivery: There should be stable delivery of content  
  • Compatibility: The OTT applications should be compatible with almost every device.   
  • User Accounts Handling: A subscription can usually be accessed by more than one user on different devices. Therefore, OTT users should be able to set up multiple individual accounts with personalized recommendations and watchlists.
  • Offline Accessibility: Sometimes, due to network connectivity problems, users cannot access data online. For this, OTT gives the feature to download and view content later. The apps can therefore be tested for offline mode performance as well.  
  • Smart Recommendations: The OTT applications should be monitored to track the users’ watch history. It helps recommend suitable content to them and increase their interest.  

 

While most viewers use TV, laptops, or mobile phones to consume video content, recent surveys state the use of mobile phones has been rapidly increasing. It makes it crucial that OTT applications are tested for mobile platforms. The next section states developers’ challenges while testing OTT apps for mobile phones.  

 

Challenges in OTT Testing  

Today, most content is delivered through streaming rather than rentals or satellite TV. Therefore, providing quality service to users through OTT platforms is essential. In addition, OTT testing ensures that all features of the app work perfectly and ensure a seamless user experience.  

Listed below are some common challenges faced by OTT testers:  

 

Cross-Device Compatibility

Ideally, OTT platforms should work with all internet-enabled devices, including computers, smart TVs, smartphones, tablets, and more. However, testing OTT application on several devices is a big challenge because the tester may need access to all devices and operating systems.  

 

Reduced Response Time in Different Networks 

Internet speed is crucial to run an OTT service uninterruptedly. If the data transfer rate is low, buffering takes longer, which can potentially compel users to switch platforms. Therefore, it is essential to test OTT platform performance on various networks.  

 

Traffic Overloads 

Famous events and streaming shows may cause high traffic, and traffic overload can lead to several glitches, resulting in negative feedback from customers. Moreover, the traffic load is usually unpredictable, which makes it challenging for testers to take precautions beforehand.   

The testers may face these and some other challenges. But application testing is an essential step and can be overcome as well. So here are some ways to overcome those challenges we will discuss in the next section.

 

How to Overcome Testing Challenges?  

Now that we know the challenges faced while testing OTT platforms let us look at how these can be managed or done away with.  

 

Automated Testing

Most QA issues can be handled and resolved through automated OTT testing. Automated testing helps in the following ways:  

  • Maximize the test coverage  
  • Scale the testing process without hiring additional testers  
  • Faster debugging in comparison to manual testing  

 

Cross-Device and Browser Testing

It involves testing the application for different browsers as well as devices. Ensuring the OTT application works across other platforms eases the rendering process.

 

Load Testing

OTT testers must also test the load limit of the applications. This way, they can prevent the application from crashing during times of high demand. In addition, load testing helps maintain the stability of the application.

Apart from this, several tests like functional testing, UI/UX testing, security testing, performance testing, and integration testing can be carried out to test OTT applications. 

 

Wrapping Up…

The rise of OTT platforms has been significant, and so is the demand for quality check before they are made available to global users.  It is ideal to have a trusted reliable software testing company with OTT platform expertize to ensure app quality. Contact Elite QASolutions, a leading quality engineering expert that has expanded its service offerings in the media and entertainment industry.